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ORDER TIMELINE

I handcraft my products within 5 to 8 weeks

Frequently, orders process faster than that, but I can’t guarantee a faster processing time.

Backorder and Ready to Ship

Check a listing carefully to understand if a product is ready to ship or if it is on backorder. Backorders may take from 5 to 8 weeks to ship.

Look for the following image if a product is ready for shipment immediately:

ready-to-ship

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of my product(s) being 100% handmade to order.

Care for your new product(s) by:

* Handling with care

* Do not expose to thermal shock

* Do not use it on a stovetop or conventional oven

Your product(s) can be damaged if:

* It was heated and set in a cold surface

Custom orders

I always love creating new products from scratch, and I accept commissions.

Please contact me for a quote.

Custom orders can have a lengthier processing time.

Please email me for details.

Reviews

After your product arrives, you’ll receive an email asking for a testimonial or review. It’s up to you to review products or not.

SHIPPING

I always use USPS Priority Mail with tracking and insurance.

International shipping

I happily support and love Canadian customers.

I ship all International products through USPS

Fine Ceramics is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during the importation of your package.

Cost calculations

I do my best to apply fair shipping costs to each order.

* Shipping costs are calculated automatically during checkout.

* I offer free shipping for orders over $100 in the Continental USA

Timeline

Selecting expedited shipping during checkout does not ensure faster processing time. Your product may still need 5 to 8 weeks to be handmade.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Personalized and customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:

* Gift cards

To complete your return, I require a receipt or proof of purchase. In case of a broken piece during shipping, you must send a picture of the damaged piece inside its original box, and a photo of the shipping label on the box. It would be best if you kept the broken object inside the shipping box to take to your local USPS for proof of the mishandling of their part.

Refunds

Once your return is received and inspected (except broken pieces during shipping, see paragraph above), I will send you an email to notify you that I have received your returned item. I will also inform you of the approval or rejection of your refund.

Note that although I make a great effort to pack every piece carefully, it may accidentally break during shipping; therefore, a photograph of the broken object INSIDE ITS ORIGINAL BOX is necessary to file a complaint with USPS. Also, you need to send a picture of the label on the box. If the customer fails to send a picture of the broken piece, a refund cannot be approved.

If you are approved, your refund will be processed, and credit goes automatically to your credit card or original method of payment within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first recheck your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund yet, please contact me at ana@fineceramicsonline.com.

Sale items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same thing, send me an email at ana@fineceramicsonline.com and wait for mailing instructions.

Note that although I make a great effort to pack every piece carefully, it may accidentally break during shipping. Therefore, a photograph of the broken object INSIDE ITS ORIGINAL BOX is necessary to file a complaint with USPS. Besides, you need to send a picture of the label on the box. If the customer fails to send a picture of the broken piece, a refund cannot be approved.

Shipping

To return your product, you should contact me at ana@fineceramicsonline.com  and follow the instructions on the email you’ll receive.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.