ORDER TIMELINE

I handcraft  my products within 3 to 5 weeks

Oftentimes, orders process faster than that but I can’t guarantee a faster processing time.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products take 3 to 5 weeks to be created for you.

Look for the following image if a product is ready for shipment immediately:

 

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of my product(s) being 100% handmade to order.

Care for your new product(s) by:

* Handling with care

* Do not expose to thermal chock

* Do not use it on a stove top or conventional oven

Your product(s) can be damaged if:

* It was heated and set in a cold surface

Custom orders

I always love creating new products from scratch and I accept commissions.

Please contact me for a quote.

Custom orders can have a lengthier processing time.

Email me for details.

www.fineceramicsonline/contact

SHIPPING

I always use USPS Priority Mail with tracking and insurance.

International shipping

I happily support and love Canadian customers.

I ship all International products through USPS

Fine Ceramics is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during importation of your package.

Cost calculations

I do my best to apply fair shipping costs to each order.

* Shipping costs are calculated automatically during checkout.

* I offer free shipping for orders over $50 NATIONALLY

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 3 to 5 weeks to be handmade.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:

* Gift cards

To complete your return, I require a receipt or proof of purchase. In case of a broken piece during shipping you just need to send a picture of the piece inside the original box, there is no need to send the damaged object.

Refunds

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.

Note that although I make a great effort to carefully pack every piece, it may accidentally break during shipping, therefore, a photograph of the broken object is necessary to file a complain with USPS, if the costumer fails to send a picture of the broken piece, a refund cannot be approved.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact me at anacavalcantifineceramics@gmail.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send me an email at anacavalcantifineceramics@gmail.com and wait for a response with mailing instructions.

Note that although I make a great effort to carefully pack every piece, it may accidentally break during shipping, therefore, a photograph of the broken object is necessary to file a complain with USPS, if the costumer fails to send a picture of the broken piece, an exchange cannot be approved.

Shipping

To return your product, you should contact me at anacavalcantifineceramics@gmail.com and follow the instructions on the email you’ll receive.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.